Key Responsibilities:

Membership Engagement & Business Relations

• Build and maintain relationships with local business owners, Chamber members, and TBID businesses to proactively educate them on membership and available benefits.
• Help to create engaging Chamber and Tahoe View newsletters, Chamber Chats, and innovative business spotlights to highlight members and foster engagement by partnering with our marketing team.
• Act as the primary liaison for new members, ensuring they receive a warm welcome and understand how to maximize their membership benefits, while developing an onboarding program.
• Develop an Ambassador program and new member orientation to engage members.

Member Benefits & Engagement Strategy

• Develop and implement a platform of valuable membership benefits and resource library for members.
• Monitor engagement levels and create strategies to enhance member participation.
• Gather feedback from members to continuously refine and improve offerings.

Event Planning & Execution

• Plan, coordinate, and execute signature Chamber events, including mixers, power lunches, coffee connects, and other networking and educational events.
• Develop event strategies that enhance member engagement and increase attendance.
• Secure venues, vendors, co-hosts, and speakers, to ensure successful events that align with the Chamber budget.
• Manage event logistics, marketing materials and promotion, registration, and post-event follow-ups.

Plan and Execute Event Sponsorship Program

• Develop, set strategic direction, and manage the North Tahoe Chamber Event Sponsorship Program.
• Utilize Submittable to oversee sponsorship applications, event producer communication, scoring, and ROI accountability.
• Oversee accounting and marketing functions, such as developing event agreements, collection of invoices, BILL approvals, and event and chamber promotion.
• Assist with event setup and breakdown, ensuring the North Tahoe Chamber is well represented and the booth is welcoming and engaging for the community.

Growth Zone & Membership Platform Oversight

• Oversee and manage the Growth Zone platform and app, ensuring accurate member data and seamless functionality.
• Coordinate operations with NTCA departments to improve user experience.
• Track and report membership growth, renewals, and engagement metrics to measure success and identify opportunities for improvement.

Membership Growth & Strategy Development

• Implement a strategic plan for growing Chamber membership and engagement.
• Develop targeted outreach campaigns to attract new businesses and retain existing members.
• Work closely with marketing and leadership teams to enhance membership visibility.

Oversight of Membership Engagement and Business Specialist

• Supervise and provide direction to the Membership Engagement Specialist to ensure effective member communication, retention, and engagement.
• Support the Membership Engagement Specialist in executing outreach efforts, onboarding new members, and managing membership inquiries.
• Provide training and professional development opportunities to enhance the Membership Engagement Specialist’s effectiveness in their role.
• Monitor and evaluate performance, ensuring alignment with Chamber vision and goals.

Other Duties as Assigned:

• Participate in NTCA initiatives that promote diversity, equity, and inclusion within the organization.
• Provide additional support on duties and tasks assigned.

Qualifications & Skills:

• Bachelor's degree in Business, Marketing, Communications, or related field preferred.
• 5-10 years of experience in event planning, membership management, or experience working with a business association or chamber.
• Demonstrated functional competence across areas of project management, including organizational design, creating and executing event timelines, and developing strategic relationships with key stakeholders.
• Deep experience working with a team, strong networking and relationship-building skills with a passion for community engagement.
• Previous experience supervising staff or coordinating team members is a plus.
• Excellent verbal and written communication skills.
• Proficiency in Growth Zone, Submittable, BILL, or CRM platforms preferred.
• Passion for supporting local businesses and driving economic growth.

NTCA is an Equal Employment Opportunity (EEO) Employer.

Salary Range: ($75,000 - $90,000)

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Disability insurance
• Flexible schedule
• Flexible spending account
• Health insurance
• Life insurance
• Paid time off
• Vision insurance
• Work from home

Physical Setting:

• Office

Schedule:

• Monday – Friday

• Availability for occasional weekend work may be needed to support events.

APPLY HERE: 

North Lake Tahoe Resort Association - Membership Engagement Manager